Exam T&Cs

  1. All Exam bookings must be redeemed within 24 months of purchase date. Exams redeemed outwith the period will be subject to additional fees to account for annual exam fee increases.
  2. All exams must be booked on or before the booking deadline. Booking after the booking deadline will incur late booking fees, and may result in limited availability
  3. Written exam papers are available in Belfast, Bolton, Coventry, Doncaster, High Wycombe, St. Neots, Taunton and London (Wimbledon). Science Practicals are available in Birmingham, Bolton, Sheffield and London (South Bank and Harrow). Geography Fieldwork is available in Skegness.
  4. Subjects that include NEA (Non Examinated Assessment - AKA Coursework) must observe booking and submission deadlines. NEA costs are inclusive.
  5. You may withdraw from an exam by giving notice in writing to us on or before the first deadline for exam entries. A refund will be given after a deduction of £50 (per subject) in administrative costs. CPAC cancelations will incur a cancelation fee of £350. Once the first entry deadline has passed no refunds can be given. Exam cancelation and refund is not possible once the redemption period has expired (24 months after purchase date). 
  6. Examination dates are set by examination boards and cannot be changed. The deadline for booking exams is set by the examination board and exam centre due to the level of administration involved.
  7. Any exam bookings made after the set deadlines are subject to an additional fee and availability at the examination centre. Any additional costs are to be met by you.
  8. Any special requirements required for sitting examinations are subject to the exam centres terms and conditions and may be subject to additional charges. These fees are to be paid for by you.
  9. Once booked in for examinations, if you do not attend you will need to re-arrange to sit the exam and pay for any additional costs that this may incur.
  10. If exams are not able to be held for any reason, no refunds can be given, instead deferment will be offered at no additional cost to the next available diet. If an exam is cancelled by an awarding body, regulator or by the Department for Education any exam fee paid to us to us will be retained and such sums shall count towards the rescheduled Exam unless you have entered into a continuous assessment programme.
  11. Once practical sessions for Science A levels have been booked, any changes are subject to agreement by the exam centre and any additional costs for re-booking/rescheduling sessions are to be met by you.
  12. When opting to pay for a package course via direct debit, the full Course balance must be paid before you will be able to book any examinations. If required, students can repay their remaining balance ahead of schedule to allow booking of examinations.
  13. The regulations for Access Arrangements require the exam centre to hold a file containing evidence that the candidate would be at a disadvantage without assistance. In order for the exam centre to do this you will need a selection of evidence to show that there is definite need for the Access Arrangements. They have provided a list of board accepted evidence below. You will not need to supply everything on the list, just the items you already have. We can help work on obtaining more evidence if and when required.
    - All documents supplied must be originals and not copies.
    - Previous Form 8 from school or college
    - Any supporting reports from your educators
    - Samples of writing (completed within the centre)
    - Mock exam paper (conducted within the centre)
    - An IEP or equivalent stating the need of support
    - A current Educational Health and Care Plan
    - A letter from a professional showing evidence of a disability
    If the learner is under the age of an equivalent Year 9 school child; there may be a possibility that Access Arrangements will not be granted. This is dependent on the Exam Board decision and specific conditions relating to your child. Obtaining reports and testing does NOT guarantee approval will be granted. Applications, evidence and documentation is provided to the Exam Boards and the final decision is theirs.
    Upon completion of the evidence gathering, our SEN Specialist will apply to the awarding body for the Access Arrangements required. The outcome of the application will be communicated to the learners as soon as it is completed. Applications for Access Arrangements have specific deadlines. The cut-off deadline for making an AA application for summer exams is 1st February. For autumn exams, the cut-off is 1st May. We would however strongly recommend that you make your entry well in advance of those cut-off dates to increase the chance of acceptance.

Contact Details

CloudLearn Ltd.
54 Cook Street,
Glasgow G5 8JQ


0330 111 4006



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